How To Return a Defective Xbox 360
Kotaku has a photocopy of a photocopy of the instructions on how to return your Xbox 360 to Microsoft (once you’ve gone through the Microsoft-mandated channels. Apparently, you just call 1800-4-myxbox, explain the nature of the problem, and once the support team verifies that you have a defective Xbox 360, they send you a box. Then you put your Xbox 360 into a bag, and then into the box, and ship it away for repairs. If you send it off for repairs soon, you might even get it back (fully functional, of course) before Christmas! Seems pretty simple.
This entry was posted on Tuesday, December 13th, 2005 at 5:07 pm and is tagged with defective xbox 360, xbox 360, kotaku, xbox, christmas, microsoft. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback.
on December 22nd, 2005 at 8:47 pm
We have been waiting since November 28th for this infamous return box. Daily phone calls to Xbox gives us one excuse after another. The latest was their computer system was down and they couldn’t look up our case number. I am sure we won’t be seeing an Xbox by Christmas. At this rate I think we will be lucky to see it next Christmas! I am very disappinted in the disorganization and the whole way that Microsoft is handling this bad situation.
on January 26th, 2006 at 10:57 pm
To whom it may concern,
My name is Caroline Auray Woods. I am a mother of three kids respectively 18, 14, and 9 years old. I bought my son an XBOX 2 years ago for his birthday. Unfortunately, it broke in November. In good faith, I called the 1-800-4my-XBOX number to have it repaired. Again, in good faith, I paid and sent it priority post. They have received my XBOX on November 30th, 2005. My husband and I bought games for Christmas thinking that the kids would be getting the console back in time. Well wrong!!!!!! It is now January 27th, 2006 and I still don’t have my XBOX. Needless to say my children are very disappointed.
My question to you is, I have no idea what to do now. I have been calling Microsoft and the repair center everyday since December 2005 and no one is helping me. One agent even suggested I get a lawyer. That is insane! i don’t want a lawyer, I just want my XBOX back. My husband is in the military and leaving soon for a tour of duty and I am at the end of the crossroads. I have no idea how to get my XBOX back.
I understand that to you, this seems to be a little minor detail which you shouldn’t really care about. The problem is my children do care. I cannot afford to get a lawyer and buy a new XBOX. All I want is the XBOX that was promised to me when I paid to have it repaired. Now I am out of 119 dollars and an XBOX. No one has helped me in any way , shape or form. I am desperate. I don’t ask for much, just an XBOX so my children can play with it.
The file number for this matter is 1008208376 or the old file number which is 1005152599. I don’t know who reads these email but can someone out there help me get my XBOX back, I am truly desperate as to what to do now. I have contacted even a TV show and hope that they can help me. But I sure hope you can do something about this. Contacting Microsoft Canada was a waste of time and the service center was even worse. If they don’t hang up on me, they say they will do what they can to help. The problem is they have been saying that for 2 months now. What was supposed to take 10 days has taken 2 months so far.
Thank you in advance for your time and effort,
Caroline A Woods
Belleville, Ontario
on May 14th, 2006 at 12:01 pm
the guy i talked to was really cool, he told me since i was nice and polite he’d put my order for repair through for free even though the warranty had expired, he said they usually treat you how you treat them, caroline, you should call, and be really, really nice, and suck up alot, call the guy sir..and so on..worked for me.
on May 30th, 2006 at 7:00 am
i havent received my box but when i do i will let this post how long it takes for my xbox 360 to be repaired and sent back
-Jon
on June 8th, 2006 at 6:51 pm
4 defective systems and I still cant get a refund.I even saw the UPS driver drop my 4th repaired system as he opened the truck doors.I am waiting for my 5TH system from texas repair center.I have called Microsoft and mailed letters requesting a full refund.Now I am forced to contact the better business bureau in my area and my local Boston news station consumer affairs.This is only the begining…repair order #1014738813
This is America and no consumer should have to spend days on the phone and weeks waiting for replacements.Do not buy a 360 unless you want to live a nightmare!!!!
on July 22nd, 2006 at 3:21 pm
I recently bought a Xbox 360, hoping for a fullfill my Home Thearter System. However, after only 4 months of playing my 360, did I start noticing problems. Then one day, when i went to turn my 360 on, i noticed that nothing had appeard on the screen, and then the light was flashing red. So, I called the xbox support team to help me on this matter. They told me that they would send me a box, inwhich i can put ma 360 in, and send it back to repair. This was excatly what I did. However, when I received my 360, they sent e a letter, stating that I “tampered” with the console, adn that because of this they would not repair it. I DIDN’T EVEN OPEN THE SYSTEM. NOTHING. I have been calling them for 5 days straight now, and I have got not feedback. One supervisor told me that he’ll put in a complaint order, and that he’ll call me back in 1-2 days. However, nobody called back. Then I called back asking for the number. They told me “sorry for the inconvenice”, adn then the lady gave me the phone to another supervisor. However, this one told me that she could not do anything to repair my 360, and that she would send me photo’s to show that I have tampered with the system. Since then, I still have been calling everyday, requesting those photo’s. I spent a total of $900.00 on ma 360. Little did i know that in 5 months, I would be blamed for something I never did.
on July 27th, 2006 at 7:54 pm
A week after getting my XBox 360, I got the three red flashing lights, indicating a hardware failure. I called XBox support on a Saturday, and received a box the following Thursday. This is a bit weird for me, as my only experience with warranty repairs has been with Apple, who will always overnight a box instead. Anyway, I dropped the 3-day box off with UPS last Friday morning, and it took until yesterday (Wednesday) to arrive at their tech support center - technically four business days, but if they had provided an overnight box, the extra day would have only made it two days total. Anyway, it’s Thursday now, nearly two weeks after my inital call. I called XBox to see what’s going on, and they said they couldn’t tell me until the technicians had a chance to look at the unit. I asked when that would be and they said to try on Monday. That’s four full days since they’ve received the box and more than two weeks since my initial call before I can even get a simple status report? What the hell are they doing over there?
This response is shameful, and if they don’t fix it perfectly, I’ll be adding my name to that class action suit.
on August 17th, 2006 at 5:14 pm
I bought my 360 on Jan 1 2006. It worked fine until July 27 2006. It totally freaked and stoped working all together. I took good care of it and hardly played it due to school and work. I called support and they were helpful. The biggest problem I had was,although the 3 month(ridiculous) warranty was extended to 6 months(should of been 1year), I was over the warranty by 34 days so I had to pay for repair. I was given a discount off of $120.00, but I still feel cheated being that my console just stopped working for no reason when I sacrificed to buy the system in the first place. So now I’m waiting for the box to arrive to send it back. Support said it went out Aug.4, but when I called back Aug.11, I was told it just shipped Aug 10. OK? So I call back on Aug 15 after their still is no return box and all the representitive said was “it should be there, try and call UPS”. He also gave me a tracking # and it says UPS has received Electronic Billing but this does not mean they received the package for shipping. So as I speak, Its 4:55pm Aug.17 and still no box. It makes me wonder, if it takes this long to get an empty box how long will it take to get the repaired console back. Months? 360 gaming is a great experience but with all the problems I should of just waited for the PS3. Xbox is going to regret some of their decisions and mistakes made this generation. I predict from now to next generation they go from owning half the marketshare to none at all mostly due to fear of gamers not getting a system working throughout the 4-5 years of a average consoles life.P.S. I’m a 22 year old pharmacology major and have owned every system from NES-PS2 and besides almost blacking out blowing on NES cartridges I’ve never had a problem with any game console. If you buy a 360, I suggest the first thing you open is the extended warranty aggreement, 2years for about $60. But don’t get your hopes up, I’m still waiting on my return box. Thanks for reading. Post your experiences as much as you can so we can get the word out that we need better microsoft service. Your Internet posts could reach more people than any newscast over the world if we as a people express our dissatisfaction together.
on September 12th, 2006 at 2:28 am
(P.1) I am from Canada and I got the three flashing red lights about three months ago, so we finally got in touch with Microsoft just a little over a week ago.I am happy to say that we got the box two working days later. We then shipped the system to them the very next day and they recieved it the following day.So I called them today to see what their progress was with it and they told me “they hadn’t recieved it yet” but the shipping company’s parcel tracker told me it was delivered to them on friday and when I informed the phone rep of this he quickly corrected himself and told me they did recieve it.Then he told me to call back in 72 hours to get the shipping pin so I could track it on it’s way back( I will be calling them back tomorrow now that I’ve read all this)and when I recieve my system or more info from the call center I will finish off my story in this forum`
on September 15th, 2006 at 8:24 pm
I purchased my box in December. It died in early August. I’m not a heavy gamer so there is no way in my mind that it should not be repaied by Microsoft. The problem began slowly, but over several uses I began to get the dreaded 3 red lights. Now, it locks up and will not even come on without giving those lights..
I’ve called several times, sent e-mails and have been refered to “tier 2″ twice. So far, they have failed to answer the phone after 50 minutes of holding. I do have a SR # though. Their customer service is terrible. I do not expect them to fix a $500 machine that I’ve used maybe 50 times. I will not pay the money to repair it and it has become a principle issue. If they do not repair it, it will be the last console I buy from them.
on September 26th, 2006 at 9:40 am
Bought my 360 the day it was first released in 05. It died in August 06 after using it for maybe 40 Hours MAX. Of course warranty was out and I refused to pay for repair and lodged a formal complaint because I know my system was part of a batch which statistically had a HUGE problem percentage. Now that they are fixing 05 consoles for free I have just sent the 360 back to in their empty cardboard package which arrived in just 2 business days. I live in Hamilton, Ontario and the return label was for Vaughn, Ontario this is really close to me, I wonder how long it will take to repair and send back? Will post further to let you guys know how long it took or if they try to screw me around…
on September 29th, 2006 at 1:52 am
i purchased my xbox 360 in january of 2006. everything was going good when my box started freezing about 3 months later, eventually red lights were flashing. i contacted microsoft and because i live on Guam, they said they coudnt fix my xbox. then, they told me they could. they kept giving me the run-around. i had to send my 360 to auntie in the states, which i had to pay, and she would turn it to them. i received my box about 2months later because i live on Guam. i was so happy when i received it. everything was going good but then i found out that i coudnt play halo 2 and some of my 360 games, such as, battlefield 2 and call of duty 2 wouldnt show the full graphic picture. i contacted microsoft and they said it was the graphic’s card. they told me i could send my box straight to their repair center in Texas without a repair box. this was in the first week of August 2006. i had a tracking number and confirmed they received it on August 13, 2006. i called them like 30 times to get an update about my box, but they said they didnt know, it wasnt repaired, they couldnt give it back to me because i live on guam, and they said they couldnt help me., they later said that they sent it back to me and just to give it a few days. after a week, i called them back. they said they didnt send it but its sitting in their repair center, because they were wondering why the repair order was canceled 6 times. it is now september 29, 2006. i called them yesturday and they said to call them back in 6 business days. they told me this last week. they lady i talked to started arguing with me. she said its not her problem and also that because i live on guam it should take long. they keep giving me different news. im so tired of this bulsh*T!!!
ALL I WANT IS MY XBOX!!! they want to look into the case of why it was canceled 6 time. i told them while theyre looking into the case can i just have my xbox back??? they said NO!!! this is bulsh*t!!!! dont buy a damn 360…for real…
if anyone can help me…my email is ezekiel_camacho@hotmail.com
just give me some advise please….thank u
-michael camacho( from a beautiful island called GUAM!!!)
on September 29th, 2006 at 3:46 pm
i got mine the day it came out in the UK it seemed have no problems and worked fine until in August i got the 3 ring of lights which means my console is wrecked. I sent it on September 21st since i am not a huge gamer i didnt mind sending it then. They said i would get it back in 7 working days. It took UPS 4days to get from Northern Ireland to Eastleigh in England which normally should take 2 days max. The support center said i would get it back in 7 WORKING days so after it arrived im wondering does that mean they keep it for 7 working days and send it so i will have to wait an extra 4 for return meaning i get it the Monday after this one coming or they keep it and after they recieve it i get it back within 7 working days meaning i get it back on Wedensday?
on October 2nd, 2006 at 6:04 pm
My xbox 360 recently got the infamous 3red light syndrome. i phoned up the xbox helpline to inform them of the problem and to get a box to return it to them for repairs, after spending 35mins on the phone talking to an xbox representative in america, who could barely speak a word of english i managed to get a service ticket number. This call was then cut off before i could recieve any further information on what to do. I spent the next day being put on hold and being transfered to find out that i hadn’t had my problem recorded and that they werent actually sending me a box out. i then got transfered to a porteurecan lady who i could not understand and asked to be transfered to an english speaking person she took offence and hung up i still have no box or any idea what i do with my ticket number can anyone help?
on October 3rd, 2006 at 7:19 am
Hi there,
This Saturday, after the eagerly awaited launch here in South Africa, I purched a brand new xbox 360. The very first day the console started up fine first time around. Thinking that I needed to sort all of my cables out, I unplugged it (after switching it off) from my multiplug and well…sorted it all out. I plugged it back in and nothing. Dead. I checked the power brick and it was workign fine. I then tried plugging it directly into the wall socket and it seemed to do the trick. Now what I don’t understand is that it was working first time around. The multiplug is fine, none of the other electronic were on except the tv and the xbox, so what was the problem.
The next problem was the intro to oblivion. Sound cut out every 2 secs. Set the console to pal 60 like the game recommended and the sound worked fine, but now the video was all messed up at the bottom half of the screen. I have since then changed tvs a few times and all seems O for the moment. However, considering the problem I had in the beginning and all the problems people are having, not only with the launch consoles but also later issues, I am attempting to get a refund from the store I bought it from. I think it’s only fair, after all, it did cost me an arm an a leg. Not to mention the games costing some of my other limbs. I don’t want to be the guy with 10 games and one dead console / one that’s out for repair 24/7
on October 9th, 2006 at 4:07 pm
does anyone know the number for the xbox service center? not the customer service center, or the 1-800-4-MY-XBOX trash, but the number for the place that actually repairs them.
thanks a bunch
on October 11th, 2006 at 10:18 am
So, here’s my story….360 started freezing over the weekend, Monday, I check my receipt and noticed I had purchased the system on July 12, 2006 and had a 90 day warranty. Me, being stupid, thinking that mearnt 3 months thought I had til Oct, 12. So, I waited til today Oct. 11th to call. Out of luck, since there are 31 days in July and August, the warranty ran out yesturday. Now, I get to pay the $139.90 for repair. They say it will take 14 business days to send me the box, fix the system and return it to me, we’ll see.
on October 19th, 2006 at 10:20 am
I purchased my 360 04/05/06 and it is now 10/19/06 and my xbox started freezing up on me a few times and last night i got the red lights around the power button. I have always taken good care of every console I have owned and never had any problems. Now I buy the most expensive console in the 360 and in 6months it breaks down. I do not feel that I should have to shell more money out of my pocket for a system that is obviously defective. This appears to be quite a scam by Microsoft. I am actually afraid to send it back for repair after reading all the horror stories from dealing with the customer service for Microsoft. One thing I do know is that I will NEVER buy another thing from Microsoft. I am looking forward to the Ps3. Good things come to those who wait!
on October 26th, 2006 at 9:50 am
I bought my 360 in december and it crashed in october. Concidering im a heavy gamer and the complaints on here im suprised it took so long for the 3 red lights to come on. I sent it (not knowing there was a “Special” box coming so my question is. Will they still repair it? and if not its a bunch of bull that i have to pay for shipping. Its not my fault it was a faulty system.
on October 26th, 2006 at 2:58 pm
i live in the UK and am wondering about how long it will take for me o get my 360 back. i send it away 2morrow which is a friday so when will i get it back thnx for ne1 hu can help
on October 26th, 2006 at 10:51 pm
I got my 360 late december of 05, I used it a lot, and occasionaly it would freeze, but it was never really bad. So I just bought Splinter cell on the 18th and during the opening cinematic it froze like in a very strange way, the screen got all distorted and there was some freaky audio going on. I tried it a few more times and the same thing kept happening, I figured it was the game so I replaced it at Best Buy I pop it in and the same thing happens. So I call up 1800 4 myxbox and talked to some indian wierdo for 2 hours, he finally gave me a number and told me to ship it to texas, im in jersey btw. So that Friday, the 20th I ship it out usps first class priority w.e. for 18 bucks with tracking. The indian told me once they got it it would take 2-3 business days to repair it and 2-3 to get it back. So I check the tracking, it got there on the 23rd, this past monday. Then today 3 days later I get an email from Microsoft saying they just recieved it and that ill have it in 4-6 business days. SOOOO I can live with a 3 day delay, but if I dont have it by next Thursday I’m gonna get angry. Luckily I have an uncle who works for microsoft so if I have no choice I think he could get it for me. Ill let you guys know when it comes, and I wont forget like all the other people who said they would tell you what happens. XBOX 360 is awsome dont listen 2 ppl who say dont get, and wait for ps3, have you been reading the news ps3 is having so many problems and it isnt even out yet. Ps3 is for fags and a holes so buy a 360 they dont die anymore….did you notice that all the people complaining are people that bought them close to the release date, there better now, new hardware and stuff. And finally pay no attention to the South African person NARKATH she/he/it doesnt know jack squat….what kinda name is Narkath….
on October 27th, 2006 at 7:23 am
Just an update, they sent me an email early this morning saying it had shipped today via ups 3 day and they said I should have it in 2-5 days. So it seems that they fixed their system, but i’ve always been an optimist, so ill let you know one last time when they actually deliver it. I’m think ill have it on Monday the 30th because ups ships on the weekends they just don’t deliver.
on October 27th, 2006 at 10:59 am
Narkath eh? wierd i thought Microsoft was picky with employees… I agree PS3 is for fags go XBOX360!!!
on October 27th, 2006 at 5:46 pm
well Im on my third xbox now they keep sending me replacements rebuilds i think that dont work now this is getting stupid i have lost all faith in the 360 and am not interested in owning one HOW DO I GET A REFUND? HAS ANYONE SUCCESSFULLY GOT A REFUND FROM MICROSOFT?? 3 times is ridiculous i mean you think that the people who are supposed to repair the console might you know…..try them to make sure they work before sending them back to people who have allready been unlucky enough to get a dud in the first place Its radical I know. Im going to call them tommorow and get an address to write complaints too and I will post it here in bold for everyone to see.
on October 31st, 2006 at 9:49 pm
Okay I’m going to have my system back tomorrow November 1st, It would have came today but I wasn’t home to sign for it. So there you go It broke on the 18th and 2 weeks later i had it back, so don’t listen to these stupid people who say it takes a year cause it doesn’t.
on November 2nd, 2006 at 8:07 pm
my 360 crashed after 6 mos of use. i am a casual gamer and been in the xbox camp since day 1. all i could say is that i am very dissapointed. they want $140 to repair the system. they aint getting one more cent from me. no more xbox. and as soon as possible no more windows.
on November 6th, 2006 at 6:43 pm
i bought my 360 late august and then it stopped working in early november (06) now i wish i wouldnt have wasted my money and should have got a ps3. fuck microsoft id like to kill evey single one of those botches mainly bill.
on November 10th, 2006 at 4:32 am
I bought the system November 1st.. it worked great for 1 day.. then the dreaded 3 flashing red lights came on.. i called customer support and i got a repair order ready to go and for some reason it wouldnt go through, it’s 2 weeks now almost and all i get from them is “please call back tomorrow” i’ve called 10 times and everytime thats all they say to me.. So even worse yet i cant even send the damn thing in to get repaired.. i’m so confused and angry that Microsoft “the lord of computers” cannot figure out what in the world is wrong with my account.. it’s sad to know i cant do anything except call repeatidly and bitch at most… and most of the times i’m very nice to them and i still get these bullshit lame ass excuses
on November 12th, 2006 at 6:37 pm
hey i have the 3 red light problem with my xbox 360 and want to have it repaired, but dont know how to go about doing it, 18004myxbox is just a machine explaining how to fix the problem ? So what number do i call to talk to a person about returning my 360
on November 13th, 2006 at 3:56 pm
i bought my 360 on the launch date last year, i waited 12 hours outside for it and ive been extreamly happy with it. I thought i was a lucky one that was spared from the broken xboxs but this past saterday after beating gears of war w/ my brother we were playing it on the next difficulty level and our screen froze in this weerid pixelated screen. I thought it was a one time thing but now when any game is on for 5 mins it freezes. So i called 1 800 4 my xbox and the lady was very helpful and ran me through tests and it turned out that it was an internal problem and i had to send my 360 in for repair. Im still under warentee cuz i gave her my xbox code# on the back and it showed it was a lunch 360 and they extended those warentees for a year. But heres my big problem. They are sending the box out to me 3-5 bussness day…..its irratating cuz u would think they would do 1 day overnight mail for there customers. So the lady told me that i should get my empty box to put the 360 in on friday. and theni send it back to them and have to wait probly another week and ahalf to get it back. I want to know why dont they overnight ship ppl theres 360s. I love the 360, its an awsome system and xbox live is fucking great. Ive been extreamly happy with microsoft and there customer sercvice. But i would think they would try to get there loyal customers there 360’s back asap and not make them wait forever. idk ive herd ppl get it overnight mail and iver herd ppl get it 3-5 day mail. Id think it was cuz ppl are rude to the person cuz i was very nice and understanding to the lady who helped me.
But dose anyone know how to fix my problem so i dont have to send my 360 back? or why do i have to wait 2 weeks to get it back haha
but still non the less 360 is fucking great and i love it. Gears and COD3 are great new games i sugesst ppl get them!
on November 13th, 2006 at 4:17 pm
Same old story. I bought mine back in late July and now less than four months later its a large paperweight with pretty red lights. Of course the warranty is now expired and I will have to spend an extra $130 for repairs. What if I do go ahead and send it back? What assurance we do have that it won’t happen again in another four months. Can we still purchase the extended warranty?
on November 14th, 2006 at 4:25 pm
Seems like I have company on the xbox 360 fiasco. 5 months after less than regular use, just about every game freezes at some point (usually in either a goal line situation or at the end of a long level);or my games do not load; or I get the flashing red lights. Since I’m obviously out of the 90 day window I get the “opportunity” for Microsoft to fix whatever is wrong (or not) for a mere 1/3 of the value of when I bought it, not to mention shipping. I love the xbox and all, but if I get a refurbished system that has the same problem after a few months my blood is going to boil and I will be left with no other alternative than to alienate the company’s gaming products all together. After an hour on the phone going through some absurd checklist, it’s a wonder I haven’t given up already. Does anyone know if the units sent back are repaired, refurbished, or just brand new (flet like I paid for one alread)? As far as the additional warranty, to answer Mr E’s question, once the unit is given back from the repari center you may get a year warranty for an additional $30. Hope this works out.. and quickly.
on November 15th, 2006 at 6:42 pm
OK…WELL, I purchased a new Xbox 360 for around $500(CND). Two months later, after having a number of problems with it from error messages and inability to read disks to random freezing, I called the Xbox 1800-469-9269 customer service line to see if they could help. They told me they could repair it for me free of charge but it would take approximately 2 weeks. So, I agreed and sent them my Xbox 360 via Purolator. Two weeks later, I received my Xbox 360 back but it wasn’t my original Xbox 360 they had exchanged it with what I thought was, from reading their letter inclosed, a brand new Xbox 360 console! My problems were solved, I finally had a working, debugged, fully functioning console…or so I thought. Five weeks later, (a few days after the 1 month warrantee on repaired cosoles) all of a sudden in the middle of playing my Xbox 360 it freezes! I had to then turn off my console to try to reboot and every time I tried I got the “3 flashing red lights” around the power button meaning hardware failure. I was shocked and extremely disappointed that a second Xbox 360 had malfunctioned for me. So after trying every rebooting procedure mentioned on xbox.com time and time again, I gave up and called the customer service line again. This time, they told me I would have to pay for the repair charges, approximately $42(U.S). This was the best they could do for me but I refuse to pay more money to fix a defective product especially after all I have been through up to this point. I am extremely disappointed with Microsoft’s service up to this point and im especially disappointed with its product. My reference # is, 1023114567.
on November 17th, 2006 at 3:13 am
Hello guys, it seems that Microsoft has disappointed us all, personally I have had the worst experience of my life with this console, and I share the same problem as kraig, I just cant get the box and people in the support number are extremely rude and useless, I have even wrote to Microsoft to get some ansewr and everything I got was a silly answer, well if you have some time to read, I will post my experience which is the mail I sent to Xbox support to demand an answer.
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Hi Microsoft team, I am not sure if this is the right mail to place complaints but I definitely want some response. Well let me tell you that I bought my xbox 360 on December 2005, I was really excited as it was the first console of the seventh generation, although it was an expensive article for me, I saved some money and bought it, after some hard searching in the stores due to the lack of existence *which was very annoying by the way*. Then I bought some games, an extra controller, and a an xbox live year card. I live in Mexico by the way, and obviously I bought my xbox in USA. Well, after less than a month my console crashed, I called to Mexicos xbox support number and I had a terrible time trying to make effective my warranty, I called nearly 10 times, then after too much insistence and me getting very upset, you agreed to repair my xbox, I had it back and working by the end of February. Well everything was ok again, this brand new console worked for a while and suddenly by the end of August it CRASHED AGAIN!!! I was really amazed of the low quality of your product, I mean first time I thought it was bad luck but the second… I was really upset, how come this brand new seventh generation console just dies like that, this means your quality control is really poor. I have my Nintendo 64, my gamecube and my dreamcast working perfectly and my supposed best and most sophisticated console dies just like that and for the SECOND time! Ok after a deep breath I calmed down and then called to support hoping to find some quick solution, then the support guy tells me that I was out of the ridiculous three months of warranty, and then I had to pay if I wanted my console fixed… I mean WHAT!!! you want me to pay for your defective console! Thats your responsibility! anyway I was really upset and I wasnt going to pay for what I have already bought and I preferred to forget about my console. Then after two months *October* I find browsing in the internet that you Microsoft were retrieving every console made in 2005, in that moment I called xbox support and this guy told me that I was right, then he gave me an order number and told me that my xbox would be fixed in less than a month. Today I called for the 10th time demanding for a solution, I havent got any box for my console neither an ups tracking number. People in the support number have remade the order four times by now, and when I call demanding an answer and a solution they just ignore me, they tell me “the only solution is to have your order made again” I have accepted this solution FOUR times!!! People in that support number know nothing about politeness neither about XBOX, they are just like robots who answer automatic questions, I dont know what to do. I am not asking something difficult nor impossible, I just want what I bought nearly a year ago back! Also when I ask for a solution for my xbox live account *which hasnt been used due to your incompetence* you tell me that I wont have my live back not even because it is completely your fault!! By the way this people that you have in mexicos xbox support are useless, especially Marisol who was the last one I talked to. Well I demand a solution, I am a very disappointed and completely UPSET costumer, by the way today after talking to this person *Marisol* I went to get my Nintendo Wii Preorder *they wont charge for internet play and their products WORK*, and decided to sell the xbox 360 when it gets fixed. You have just lost a costumer…
My first reference order was: 1022834506
My second reference order is: 1023926477
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P.D. I am sorry for my english, I hope you understand I’m mexican.
on November 23rd, 2006 at 11:51 pm
I bought the 360 on June 3 2006, the flashing red lights showed their face on October 10 2006. I had the system replaced with a brand new system on the same day. That system aired the flashing red lights on November 23 2006. Two brand new systems have quit working for no reason. I play the system at most about 3-10 hours per week, and not all at one time. I have been a fan of microsoft gaming since the first xbox, and even then I had the flashing red lights come up on me, and again I had brand new systems. What the hell is going on? I feel like I have been flat out gipped out of $450. This is very dissapointing. I would get mad but what’s the use when I know that microsoft is not going to help me fix the problem. If you’re going to buy a gaming system, get a PS3 or a Wii. Don’t mess with microsoft anymore. Beware of them!!
on November 26th, 2006 at 4:18 pm
I have also received the dreaded three red lights after 5 months of ownership and I have gotten the same run around from MS. The one item which no one has touch on is the fact that during the time your console is down your Xbox live service is running and you cannot use the service. So not only are you out of a console you are not going to be reimburshed for lost time on your subscription to Xlive.
WE ARE ALLLL SCREWED AND MS DOESNT CARE>>>>>>
on December 6th, 2006 at 11:53 am
my xbox 360 was bought in april 06 everything was fine until 3 days ago when 3 lights started flashin red,im not going to bother sending it back to them i dont want to be screwed around,im going to sell my 12 xbox 360 games,and go buy something else as for the 360 im going to smash it to pieces.
on December 6th, 2006 at 9:49 pm
I bought the xbox360 one week ago from an aquiantance and the damn thing wont even start anymore. I get the red lights around the power button as does everyone. Does anyone know how to see when the console was purchased? The only reason I ask is because i understand there is a certain window in which MS will repair for free. I was jipped so to speak. I want to know if i can get it repaired for free. I wouldnt even mind paying for the s&h but if anyone could help me or referr me to someone or something that can help me it would be greatley appreciated. my e-mail is storyoflies@yahoo.com my name is anthony. thank you and am sorry for those of you
on December 9th, 2006 at 6:08 am
I bought my xbox 360 the first week it came out in the UK and to be honest i have played it ALOT since ive had it, at least 280 hours, in November 06 nearly a whole year after it was bought, three red lights started flashing for no reason, oddly though i turned it off and then on and it was working! I continued playing happily until a week later it stopped again and it appeared to have completely f***ed up. I called MS support and was told i would get a free repair because it was made before 2006, but I couldnt sort it on the day (saturday) because the computers were down (Microsofts own computers down!!!! lol) so 3 days and 7 phone calls later I was told that a repair order was made, but i have to call tomorrow as the system was down again! But because I have been so patient I was promised a free game as well free shipping with a box, so the next day, Wednesday, i called and finished the repair order but the man said hes not sending me a box just a label and theres no way anyone would of offered me a free game for my troubles! I was bloody confused! I dont mind if I wasnt offered a free game but what was the point of lying to me…. anyway i sent it off the following Monday and now im waiting for it to come back, i just hope I dont have the same misfortune as some of you guys.
on December 17th, 2006 at 2:50 pm
I’ve been reading everyone’s input on their experiences; here’s mine. My box failed with the 3 rings of red light. Contacted the 800 number that is on the warranty card given at time of purchase went through the usual debugging procedures with the rep that was on the phone. Nothing worked. So, on 15th Dec, 2006, they give me a reference number and tell me to send it in to McAllen, TX. The rep told me that there would be a 7 to 10 day turnaround. They said nothing about sending me out a box to ship it in, so I packed it nicely in a spacious box with plenty of popcorn foam. I sent it out on 16 December, 2006, via USPS Priority Mail. That is where I stand this very moment, on this day 17 Dec, 2006,
I will keep you updated as to when I actually receive my repaired or new XBOX 360. I’m expecting sometime in early January, but will let you all know.
Good Luck to all you gamers!
on December 27th, 2006 at 1:33 am
well, i was quite the happy camper when i get my xbox 360 for christmas this year, it kept crashing as soon as i played it tho… OK so maybe its crashing ‘cuz i got no memory card in it. sell my old gamecube for a memory card, pop it in and, to my eyes the system buzzes hums the dies.So i go to walmart where my mom bought it and get another one for the defective peice of shit, and guess what happens
…. some ordeal….. gonna try AGAIN tommarrow….. wish me luck
on December 27th, 2006 at 3:19 am
well I sent my (3rd) 360 in on Dec 9th got to repair shop on Dec 13th hoping to good i get it back around christmas or a couple of days after. 1st one was defective out of the box, 2nd was the red light 3rd wasn’t loading any of my games. i’m so anxious to play it specially gears of war….i just don’t know how much i can take if these problems persist.. The first thing i wanted to do after a symester of college was to Play gears of war without worrying about school…so i got a 3 month subscription of live. Now i’m just losing live time they should really think about extendending live time for thier defective machines. It is now the 26th bought RS vegas hoping to get home and find a brown box nothing yet making a polite phone call tommorow to see what the deal is…. 13 day in the repair is sufficient enough time to send antother one back….. will keep you posted
It is now the 26th and still no sign of
on December 27th, 2006 at 6:36 pm
just got the run around between UPS and MS. apparently the repair center forgot to mention to the ups guys that there is a $400 piece of equipment in the box they are shipping off. A signature is needed from the (anxious) gaming customer, so I called ups to make sure (before i start ripping MS a new one) and they confirmed there was no note for a required signature. so the XBOX 360 was left on my porch behind the broom and shovel!!!!! in the FUCKEN SNOW!, without any signature taken… now who’s fault is this?? MS is trying to get behind this problem and is making me wait an additional week. I believe MS is at fault because UPS was never instructed to get a signature. My porch is out in the open, so any broke ass bum can just walk by, take it and run. I have a close friend who delivers packages for UPS and he assured me that if there ain’t no required signature they leave the package in the most conceal manner in my case behind the broom and shovel. I just can’t believe they wouldn’t require a signature!!!!!! a 360 ain’t cheap!! i love xbox games but this is just ridiculous. I better hear some good news when i call them in a week (in the form of “sorry we f*cked we are sending you a brand new 360 PRONTO!) i have games waiting to be played since the dec 9th also some LIVE time extensions would be nice!!
on December 28th, 2006 at 10:53 pm
Well as same as the rest of you console is showing the 3 flashing red lights,but instead of sending it back go i’m going to store and purchase a new 1 and puting the broken piece of shit back in the box and returning it to store!The 360 i have now is 2 months old and just made a purchase of 6 new games that my kids didn’t even get to play,They will be happy to play there new games on the new xbox 360 i will keep in touch to let you know how the new one works!
on December 28th, 2006 at 11:07 pm
A article i just found in which i had 1 attached Please respond if anybody else has this attachmentThe Intercooler is a 3-fan venting system that attaches to the back of the Xbox 360, keeping the console cool and improving console performance. Seeing as how my Xbox 360 has never given me any problems (and it’s from the first batch of consoles), I haven’t gotten a chance to use the Intercooler myself, which turns out to be a good thing. Nyko’s Intercooler has been named a cause for Xbox 360’s “rings of death” (red lights that flash on your Xbox 360 console telling you that you’re screwed). Once these lights come on, owners usually have to contact Xbox support and send their consoles back in for repair.
Game World Industries contacted a couple different Microsoft customer service representatives to talk about the issue, both reps stated that the Intercooler causes problems for the Xbox 360. The first representatives stated that Nyko’s Intercooler drains too much power from the Xbox 360, which was manufactured with enough power to support only itself. The Intercooler drains a large amount of power when the console starts up, which causes certain components to not get the power they need to run correctly, which can then lead to the death of the console. The second rep stated that they had seen “scorch marks” on the console from the Intercooler - probably just dust. If you send in your Xbox 360 and these scorch marks are present, Microsoft will send you your console back untouched (The Intercooler is not a licensed Microsoft product). They did, however, recommend switching to Pelican’s fan stand, which connects to the console via USB.
When Aaron, from Gaming World Industries, bought the Intercooler himself to test out the product, it only worked for 2 months before it killed his Xbox 360. He called Nyko for an explanation, it stated that like most products on the market, the Intercooler has a small defect rate and is a reliable product. Now, no one really knows who to blame. Is Microsoft using the Nyko’s Intercooler as a scapegoat? Or is Nyko essentially responsible for Xbox 360 deaths? Perhaps, with the rise of the Wii, the point will be moot.
Nyko’s Intercooler Causes Problems For Xbox 360 [Gaming World Industries]
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on December 30th, 2006 at 2:40 am
my 360 just got the flashing red lights and i am awaiting on the box i get my repair for free but i am wondering how long will it take to get it shipped back to me???
on January 11th, 2007 at 10:50 pm
so i am on my 2nd broken xbox 360… the 1st xbox 360 broke (red ring of death) only 2 months after purchasing it, at the time i purchased an extended warranty from best buy (not microsoft) the f*cking place never received my xbox 360…i am glad i purchased insurance.. after filling out paper work from the usps a did get my money back 3 months later! i was stupid enough to purchase another xbox 360 which worked fine for 4 months… i am lucky that microsoft decided to extend their warranty up to 1 year instead of 90 days… I will be calling tonight - i hope i don’t get no shyte! i was right in the middle of rainbow six: vegas… now who knows how long i will have to wait!!! i love the xbox 360 when it’s working! they really need to get their shit together! i just ordered a ps3 i hope this console doesn’t f*ck me over or else i am going to pull out all of my pubes in anger! - Keep You Posted
on January 11th, 2007 at 10:52 pm
yeap
on January 18th, 2007 at 5:28 am
Add me to the list of dissatisfied customers….here’s my story: I bought my system some 6-8 months ago and have used it minimally due to World of Warcraft. Anyway, here’s a list of my problems: On many occasions I have been unable to open the disc tray, neither from the dashboard or pressing the eject button. More disturbing was what happened last night while I was playing Gears of War. I was in the middle of playing and I heard a grinding sound got an error message saying that my disc was unreadable. I had read about the system eating discs before and was not surprised to see a nasty ring scratched/burned onto my brand new copy of Gears of War.
I called the 1-800-4MY-XBOX number and spoke to a rep for about 30 seconds before being disconnected. I called back again and finally got through to a tech. After explaining my situation, I asked what they would do to help me, and I asked for my ruined, $65 game to be replaced. The rep told me the MS policy on games scratched by the system, which amounts to MS taking the position that all disc scratches are the result of operator error in some form (the system MUST have been moved or I MUST have been playing loud music that somehow vibrated the machine and caused the disc to move in the tray and get damaged). He told me that MS will not replace games and asked me if I tried putting another disc in the machine. He actually suggested that I put ANOTHER $65 game in the machine that just ate my Gears after just telling me that MS would not replace the game if it became scratched. I asked to speak with his supervisor.
The supervisor was no more helpful than the rep beneath him. After explaining the situation yet again (keep in mind this is a long distance phone call from Germany), he pretty much parroted the MS policy and told me that I could ship it in for service. I asked him would the system be replaced if the machine was found to be defective. He told me that it would be replaced with a refurbished machine. I told him that was unnacceptable and poor service to say the least. Let’s recap here: I spend $400 on my system which got very minimal use, was adult owned and well maintained, and spent $65 on Gears only to have practically brand new machine destroy my game. I call MS with the reasonable expectation to be compensated for the obviously defective product I purchased. I spend MORE of my hard-earned money on the long-distance phone call, and the best service I’m offered by the financial behemoth that is MS is that I can ship the system back to them for the privilege of recieving a refurbished system that someone else probably sent back for the very same reason with the knowledge that if the machine eats yet another of my $65 games MS won’t be replacing that one either. It is unacceptable that a company of MS’s means is not willing to do the right thing by its customers.
on January 20th, 2007 at 4:40 pm
I don’t even know why they have 1-800-4my-xbox, everyone on here knows it’s just a system to give people like us the run around until we finally just give up and deal. I can’t believe such a respected company like microsoft would do something like this. I would be ashamed if I worked for them. I’m gonna tag this page and try and get someone to help me. If I ever do then I’ll write back and let you all know so keep looking for my name.
on January 21st, 2007 at 12:44 am
Well same story as everyone else’s pretty much…
I’ve had my 360 for about 6months now and wouldn’t ya know it, I’ve started getting the “3 red lights of death.”
Funny how I never had any trouble with my system until I signed up for xboxlive and was FORCED to do an update to my system.
..yea I saw the occasional game freeze but it was always when I was holding down a stick to scroll quickly through a list or after having the system on for a LONG time, so I didn’t take much notice to it (the freezes started back in November btw). The red lights appeared immediately after trying to play one of the xbox arcade games (Astropop in case ya wondered). The screen froze, I got a bunch of squiggly vertical lines across the screen and so I turned the system off, waited about 15secs and then turned it back on *Flash, flash , flash* ….my head dropped at that point.
I haven’t modded my xbox or anything like that (didn’t want to void the warrantee) but if M$ thinks that i’m going to shell out 130bucks for repairs to a faulty system, well they can kiss my @ss. I’ll repair the POS myself / send it out to a 3rd part before they get anymore of my money!
You all know it’s just a mini-PC right?
>> I’ve seen numerous reports of the GPU on the 360 overheating/frying due to manufacturer defects. (Namely the thermalpaste flaking/melting off)
BTW you know it’s a GPU issue when you get a bunch of weird colors/lines on the screen and then the console freezes up. And you know it’s the console freezing cuz..if you didn’t know you can hold the guide button on the controller for a few secs and then go *Up* a few (twice) times and then hit A and it will shut the system down…if it doesn’t work it’s the console freezing…not your “setup.”
In response to the numerous reports of the Nyko intercooler causing the 360 to die….I wouldn’t doubt it. I haven’t personally seen any reason to get a cooler for the 360 itself; however, most problems with overheating seem to be involved with the “power brick” PSU that M$ I’m sure worked on a very long time before releasing it for retail use. If you do a little of your own research you’ll find people actually suspending their bricks with string so it’s better ventilated. (The other issue with the brick seems to be it’s own tempermentalness….it doesn’t always like being plugged into Surge Suppressors …some kind of power requirement isn’t always met with the cheap ones ;(
Well that’s pretty much all for my rant, I’ll try to update everyone on my issue later, if it ever truly gets resolved. I donno about anyone else, but I’m waiting at least 6months before I mess with the Vista OS….I’ll let everyone else debug their software like it will most definitely need before I do anything with it. I’ll be doing the same with the next M$ console (thinking I’ll wait a year+ next time).
on January 22nd, 2007 at 11:08 pm
Well i have finally got the 3 dreaded red lights i bought my system in May of 2006 on my b-day and played it for 9 months straight with no problems what so ever. I played it for hours on end no problems what so ever. Then suddenly a few days after i downloaded the new update for live i popped in Gears of War and then during a ranked match my 360 freezes and my screen makes this noise and the screen is all messed up. The Lights are still green though so i think to my self ok its probably just my tv. So i put in another game same problem so i try all my games and same thing it keeps freezing . I called MS explained everything and now i will be receiving the box so i can send in my 360 free of charge still under warrenty thank god!!! but i am out of my 360 for 2 weeks now not very happy but just praying that this wont happen again..
on January 31st, 2007 at 1:39 pm
Well, my girlfriend got me the 360 before x-mas of 2005. Played it on end with no problems at all. Well yesturday jan 30 i decided to play, and i got the three red lights, and the freezing. I called up MS and told them my situation, and there sending me a box. I told them i don’t have time to wait around for a box, and they gave me the address to the repair center. I’m going to send it tomorrow, Feb 1. The only thing is i don’t have warranty anymore, and my question is, to the people with no warranty, and have sent it to the repair shop, do they charge you a lot to fix it?? Also i heard they replace your system with a new one, is this true??
on January 31st, 2007 at 8:14 pm
more like a refurb
on January 31st, 2007 at 9:28 pm
Hey just writing back, We got our power cord today in the mail!!! I don’t know what we did, actually I think it was when we threatened to report them to the better business bureau. Yep, I think that was it, Actually we also called the repair center in Texas. I don’t have the number off hand but I just looked up the address at yellowpages.com and the name of the company starts with a J and it is some repair center. Ask for the x-box line and then we had to ask for “Pat”. She took my reference number and told me to call back, then when I called back she said she couldn’t speak to customers or she would get fired. But the next day I called 1800 4my xbox and asked about my counsole and they tried to pull the same crap as usual. I threatened to reprot them and they put me on hold, came back and said it was shipped out yesterday. I don’t know if I’ve helped anyone but that’s how I did it. Good Luck!!!
on February 1st, 2007 at 12:16 am
i think microsoft has gotten it into their heads, since we’ve all purchased an xbox 360 at some point in time that must mean we like playing games, so therefor, they assume we like to play games in all areas of our life, especially with our time and money. a-holes:)
on February 1st, 2007 at 1:26 am
shit froze on me during a game of rainbow six, rebooted and got the rings. I called them this morning and get some schmuck that didn’t know a damn thing. he tells me to call back cus microsoft was having problems. i call back. this time some chick is helping me out and played it off like she really gave a fuck, instead you pulls the same shit and says to call back in an hour or 2. at this point i’m pissed and confused. I just called them again before midnight was told to hold for the hardware department. i get through and this broad puts me on hold. after about 15 minutes on hold she comes back and tells me to call back in an hour or 2………..when the phones are off! what a stupid fucking group of assholes! seems like these fucks don’t give a fuck about you and your 360, they just dont wanna be the one to deal with a disgruntled customer. this shit really pisses me off!!!!!!
WHAT THE FUCK MICROSOFT?!?!?!? GET YOUR EMPLOYEES IN CHECK!
on February 1st, 2007 at 2:34 pm
ok it is now 1:30pm the next day and i just got off the phone with them. same stupid story, only this time the dumb bitch on the other end tells me someones gonna call me back within 48 hours! so far it’s been 3 days with no help. i’ll post pictures of me throwing this piece of shit off the brooklyn bridge.
on February 4th, 2007 at 5:31 pm
Wow, this page is really growing, I also have a defective xbox(360) i believe. I got mine July of 06 worked great until January of 07. Freezing error discs in mint condition followed their bull shitty steps to take if your xbox is a piece of shit. I’m assuming it’s a bunk power supply because i took precautions to make sure it’s not the 360 in advance. I’ve purchased an intercooler from best buy for like $25 xbox just enjoys freezing in random points of any game. Buying a new power supply today if the piece of garbage still doesn’t work, I’m hunting microsoft employees.
on February 7th, 2007 at 12:06 am
I bought an Xbox about 3 months after the release, and haven’t had any trouble yet, except for once getting the 3 red lights when I left it on overnight, which I do all the time. Just restarted the thing, and it hasn’t come back yet.
I bought another Xbox in December 06, about two weeks before Christmas for my little brother who lives with his mom. I gave it to him, and didn’t really talk to him about it for a couple weeks. The next time he came over, he told me he wasn’t able to play ANY games. He wasn’t having the three red lights, but every one of his games would freeze on their respective startup menus. So a few days later, I called the 1800 number, and told them what was happening. Got a pretty nice girl who was somewhat helpful, and she told me they would send the box for me to return the Xbox.
I got the box a few days later, and sent it out via the UPS store a few days later. I just called about 15 minutes ago to find out about the status (according to UPS, it was delivered to Texas last Friday, the 1st.) Today is Feb. 6th, 5 days after it was delivered to Texas. Anyway, the guy on the phone, despite being somewhat dumb and hardly understandable due to his very heavy accent, was pretty helpful. He told me that my brother’s Xbox was already out for deliver to my house, and apologized that there was a delay on UPS’ part due to bad weather, and that I should get it back before Monday the 12th. If I DO get it back before Monday, it would have been around 2 weeks from the time of my first phone call. We’ll see what happens.
on February 9th, 2007 at 2:03 pm
Just recieved my 360 back from MS after repair due to freezing. Pull it out of the box and the faceplate is cracked, the UBS port door is broken and hanging by one hinge, and the outer shell is all scratched and dirty. This is not my original box, but a refurb. I now have to send it back in. What kind of quality is this??? I am to the point I’m ready to take a loss and trade it in and get a PS3.
on February 9th, 2007 at 4:27 pm
I sent in my 360 just yesturday, it took 2 attempt to send the box. No red lights on this one, I was busy playing a game and something just broke inside. No disc was able to play since that. I only had it for 1 month. I sure hope microsoft fixes thier console problems because they are looking REALLY bad. It’s sad that a really good concept for a system isn’t a good product all due to hardware problems. Love the system, but it’s useless when it’s built poorly. Would you ever buy an amazing product that’s expected to break all the time when there are one’s that dont and work almost just as good, maybe even better?
on February 15th, 2007 at 8:48 pm
ok here is a fix for your xbox problems it will take less than a day and you have a new xbox 360, if your xbox fails to work , go to your local store walmart,target, a mayor store buy an xbox 360, take it home open the box get the new xbox set it up start playing and next day return your old xbox like if it didn’t work and get your money back i think is a simple solution.
on February 15th, 2007 at 10:19 pm
I got my platinum 360 on december 25 2005, actually it was an exchange from the core I had that was freezing up… I am not a person that does alot of gaming, in fact there have been times where I wouldn’t turn on the system for weeks at a time. Finally when I got Call Of Duty 3 a few weeks ago I had a game that I really wanted to play (I have 10 games in total) so I actually found myself playing pretty much on a daily basis for a couple of hours a day… until two nights ago when I got the seemingly not to uncommon three red lights flashing (it was freezing every now and then days before this). I didn’t know what to think, I mean here is a system that to be honest may have between 6 to 8 weeks total use, now I am talking 2 or 3 hours a day, I mean how much will you use a game system when you work 6 days a week? I didn’t get upset, I called the 1 800 number only to get quickly frustrated with that piece of crap system they have. I finally after waiting through the crap to finally speak to a real person got through, I explained my situation, only to be told that I would have to pay them over the phone with a credit card $168.00 plus I would have to pay the shipping from Newfoundland To Vaughn Ontario and back to have it fixed. I wouldn’t get the name of the repair shop until I paid up first, I told him how I had only used the system pretty much for the last few weeks and had hardly used it up until then, how I had 10 games, an extra wireless controller, charge kit, extra battery, Xbox live not only on the 360 but also the regular Xbox which I had purchased after I got the 360 and not to mention the 20+ games I have for that system… they were no more help to me than you can call back with the confirmation # and pay the 168 dollars to have it repaired. I don’t think this is very good, I would certainly not have bought this junk if I had known it would crap out leaving me with nothing after such little use, and I certainly will NOT recommend anyone go out and buy this piece of SH#T. you would think they would want to keep people happy so they continue to buy the games and other goodies to go with the system, I’m just glad it didn’t happen after next month when my live runs out, I was gonna spend another $89.99 on the xbox live… I think I might cancel my live account on the reg xbox too… Anyone thinking about buying a 360 PLEASE THINK AGAIN… don’t make the same mistake I did by putting faith in this company, I’m VERY disapppointed.
on February 15th, 2007 at 10:24 pm
Oh and by the way, does anyone have the name of the shop that repairs the 360 in Vaughn Ontario, I would just feel better if I had it and didn’t pay the fee of $168 first… and what is the deal with that anyway, they know how much it will cost to fix your system without even seeing it first??? sounds crazy to me, I mean I couldn’t tell a customer how much it will cost to fix their snowmobile without checking to see what parts its going to need…. I think they need to get their act together and admit there is a serious problem with these consoles, they may have done good with the first one but the 360 is a real nightmare in my eyes…
on February 16th, 2007 at 3:38 am
Second Repair Sent Today.
I would like to write a guide for Free, Quick and Easy Microsoft Xbox 360 repair.
Step One.
Dont register the box until it dies. Your warranty starts on registration date not sale date mmmkay.
Step Two.
Be polite. The ppl on there phones are just an average joe who might have a ged or highschool diploma.And dont have any magical powers to make your xbox work. They just fill out a form and click a button no more no less so dont expect specifics the;re no more then a drone and even managers dont have ANY special powers.Though if an asshole(you) yells at them enough they might jsut cancel your order and laugh with there friends about the dick they just screwed cause he wouldnt stop yelling on the phone.
Step Three.
Be an adult and practice patients. Three weeks isnt long and if you follow this guide you will have it even sooner.
Also remeber more repairs equals longer time frame. Reflectivley less boxs being repaired less time frame. Here is the kicker holidays will increase wait time due to the amount of products being used and broken cause of the old problems and hardware out there. So dont mess with this stuff during the holidays.
I guarentee this to work for you or ill give you my xbox in exchange. k ill put my box on this shit it works.
Treat others how you want to be treated.
on February 28th, 2007 at 8:15 pm
I am having a big issue i need resolved. I recently bought Elder Scroll IV: Oblivion for my xbox 360 and noticed after about a month the game started to lag, freeze and generaly go very slow while loading, making it impossible to play. Evenmore, my cd rom for the 360 wont open when vertical, and occasionaly will not open when horizontal. Frustrated i looked around and found out that those are symtoms of the three red lights. Thinking it was my 360, I contacted futureshop where i bought it and they said they would repair it for free, but they would return it at the most, 60 days. Thinking this is a really long time, i contacted microsoft and they said it would take 2 to 3 weeks but it would cost me the shipping to have it mailed to them.
At loss at what to do, i started trouble shooting and wondering if it was my cd. It was scratched a bit, but nothing to serious but the odd thing was is that other games mostly worked fine except for a slight lag here and there.
I was wondering if anybody else had the same problem or something of the sort, and am wondering if you could point me in the right direction about what to do. Thanks, Andrew
on March 1st, 2007 at 7:25 pm
Hay Andrew, the samething happens to my Xbox 360 with the disc tray not opening vertically-all the time, or horizontally-sometimes. I had just shipped about a week ago because it was scratching my games (Gears of War, The Elder Scrolls IV: Oblivion, and NCAA Football 2007). I don’t know what everyone is talking about not getting there 360 repaired for free. Hec, I’m getting it repaired for free and getting a new copy of Gears of War! But I have never had my Xbox have flashing red-lights before. Except one time because I did not have the cable that hooks up to my tv hooked up. Other than that it would be fine. So I have absolutely no clue why they would charge you for getting it repaired. I suggest that you send it in to microsoft. So far it has been almost if not a week since I shipped it. So good luck man.
on March 4th, 2007 at 1:51 am
Well, I just got my XBox back after about 10 days from Microsoft. I had the Red Ring of lights like most people are getting. One thing you will need to know when you send your box back, they probably will send you a refurb box instead of your original. So, if you are like me and take very good care of your stuff… forget it, you will probably get a refurb box that has scratches, and is dirty. Oh yeah…. I have my family setup with profiles to play live games. You can forget about those profiles working with your refurb box (your “new” box doesn’t have a license for all of the games you bought!). My 9 year old daughter was very sad when she found out that she lost her achievements and has to play under my live profile only (and start over). I called M$ about this, and was on the phone for 2 hours. Finally got a supervisor who said they will call me in 3 - 5 days. What a joke!
I spend a lot of money on Microsoft products, and unfortunately this disrespect they are showing me has pretty much convinced me not to buy any other M$ device. (still have to buy the os though… no real choice there)
on March 4th, 2007 at 3:57 pm
BOOBS!
on March 5th, 2007 at 12:52 am
Andrew - RE Oblivion lag
When I first bought Oblivion, I was having the same problem. I even went and bough another copy because I thought mine was defective or something. It would freeze for like 10-30 seconds at least once a minute. Anyway, I called Oblivion support, and they gave me the answer on how to fix it. It had something to do with “clearing the cache” (not sure what that means), but basically I had to hold down a certain button (I think it was X, but, again, not sure) while Oblivion’s loading screen came up. That did the trick, and I never had that problem again.
Call Oblivion’s support and they’ll be able to tell you exactly how to do it
on March 12th, 2007 at 4:40 pm
I was just reading this and I wanted to post my experience. I bought my 360 about a week after it was released. About a week ago my brother put in a disk and the 360 said it was an unplayable disk. We tried all our xbox original and xbox360 games and all of them were ‘unplayable’. Then i called 1800 4MY XBOX and the lady said we have to send it for repair and it would cost $139 CAD. This sucks. I don’t really want to pay so I have to wait for my VISA card to process the request so that they can either pay for it to be repaired or they will buy us a new one.
I think that is cool that they would do that. I an still bummed that I can’t play my xbox 360 for a while…
on March 19th, 2007 at 1:23 am
BTW, they don’t provide boxes anymore. I got a 360 in Late January and it dies on St Patty’s. Seems the drive wanted to make grinding noises and not read discs. Well I call the Xbox line and they tell me that it’s in warranty (duh its 2 months old) and that I needed to ship it to them. When I ask